Real Estate Operations Assessment

Operations Assessment

Part 1 of 4: Tenant Service & Satisfaction

Welcome to the Building Engines Operations Assessment! What is Your Operational Risk?

The following assessment and score card represents, at a high-level, real estate operational best practices.

The assessment consists of four main sections: Tenant Service & Satisfaction, Risk Management, Maintenance & Assets, and Online Operations.

Please complete all sections to receive your evaluation and benchmark the current state of your operational processes.

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We have set standards for response times, completion and closing of our client’s service requests.
We have documented and communicated response time standards to our customers.
We measure our performance against those standards in real time.
We benchmark and compare building performance across our portfolio.
We have web-based technology in place that helps us manage this.
Our customers have visibility into the progress of their service requests.
Mobile technology is a core component and connected to all of our processes.
We measure customer satisfaction regularly and proactively.
We document all major customer interactions.
Customer information and history is easily accessible and retrievable by all departments.
We prepare ourselves for all customer meetings with this historical data.
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