Visit the Continuous Improvement Resource Library!

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Presenter: Heidi Anderson-Rhodes, Sr. Director of Facilities Mangement Services, UGL Unicco

Learn how to find and connect pockets of excellence across your organization. In just 15 minutes, hear how UGL Unicco incrementally transformed their Field Services & Maintenance Management processes by establishing a customer-centric Continuous Improvement Program.

Learn About:

• Getting "lean" by removing unecessary activities and variations from everyday tasks
• Locating pockets of excellence & standardizing best practices across operations
• Tangible tools & resources required for everyday success, including site-specific
checklists and ongoing training
• Reporting on performance and measuring success

Creating a Knowledge Base of best practices, case studies and onsite solutions can be a daunting task. Hear Heidi's tips for getting started and the best way to get your feet wet in any Continuous Improvement Program.

Take a deeper dive into the various forms and methods of documentation that UGL Unicco utilized to launch their Continuous Improvement Program and build a best practices repository.
BONUS: Download Sample Forms!