Learn how to find and connect pockets of excellence across your organization. In just 15 minutes, hear how UGL Unicco incrementally transformed their Field Services & Maintenance Management processes by establishing a customer-centric Continuous Improvement Program.
Guest Speaker: Heidi Anderson-Rhodes, Senior Director, Facilities Management Services, UGL Unicco
Learn About:
• Getting "lean" by removing unecessary activities and variations from everyday tasks
• Locating pockets of excellence & standardizing best practices across operations
• Tangible tools & resources required for everyday success, including site-specific checklists and ongoing training
• Reporting on performance and measuring success
Field Service 2.0: Bringing Best Practices To & From the Front Line...Everyday
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Documenting Best Practices
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Standard Operating Procedure Form
Work Order KPI Interpretation Guide
Preventive Maintenance KPI Interpretation Guide
Process Improvement Form
Take a deeper dive into the various forms and methods of documentation that UGL Unicco utilized to launch their Continuous Improvement Program and build a best practices repository.
Tips For Getting Started
Creating a Knowledge Base of best practices, case studies and onsite solutions can be a daunting task. Hear Heidi's tips for getting started and the best way to get your feet wet in any Continuous Improvement Program.
Better Service Through Proactive Asset Management
Ongoing Training and Remediation
Benefits for Your Field Service Team
Standardization Leads to Success
Continuous Improvement for a Better Customer Experience
Using Technology to Manage Complex Operations & Track Onsite Solutions
Ongoing Training and Remediation
Benefits for Your Field Service Team
Standardization Leads to Success
Continuous Improvement for a Better Customer Experience
Using Technology to Manage Complex Operations & Track Onsite Solutions
Additional Audio Resources
