"In today's economy, there are a ton of options for tenants. Everyone is desperate to keep tenants, so it truly can come down to the small details that you can control that can keep or lose a tenant."

 "The modern tenant is a consumer just like you and me, and our expectations are that everything is available to me instantly, when I want it, in the way that I want it."

"At the end of the day, if we make the occupants of our building happier, everyone's happier."

"If there’s building A that has all real-time data right there, ready to go for a potential buyer or tenant, and building B next to it that has maybe some or a little bit, which one are you picking?" 

"Service is the one thing you can control and everything else - efficiency, tracking, billing, etc. is secondary and will take care of itself."

A mobile strategy puts a formal system in place to get a better understanding of how we deliver our services.

"Tenants are going to properties that are being professionally managed and have access to online tools that provide them with immediate feedback and real-time insight into their requests."

"One area that's been growing over the last five years is the ability to measure and provide service level agreements (SLAs) on services that property managers provide to tenants."

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